About Windmill Microlending

Windmill Microlending enables immigrants and refugees to build careers in Canada while reducing poverty and labour shortages. We do this by offering affordable loans along with career assessment coaching, financial literacy training, and mentorship for newcomers who lack access to mainstream credit.  

Since 2005, Windmill has provided over 10,000 loans to clients in healthcare, IT, financial services, law, engineering, and many other fields to triple their incomes as a result of our affordable loans and support. Windmill is a registered Canadian charity supported by donations and community bonds from the private sector and grants from the public sector.  

Position Description

Windmill Microlending is seeking a goal-oriented, self-motivated, high-capacity individual to serve as the Operations Coordinator in our Toronto office. The successful candidate in this role will be responsible for day-to-day coordination of operational activities, event support for our operations and development teams, and ensuring compliance with Windmill’s standards and procedures.

This full-time position is based out of our Toronto office and reports to the Manager, Operations. The Operations Coordinator will play an important role in supporting significant growth and organizational change at Windmill, where the environment is fast-paced and entrepreneurial. This role contributes to the attainment of Windmill’s mission, and exemplifies the values of passion, empowerment, simplicity, and results in all he/she does.

The Operations Coordinator role will have the following responsibilities:

Operations (60%)

• Assisting the Manager, Operations in day-to-day coordination of business operational activities
• Coordinating project tasks to ensure delivery within allotted budget and timelines
• Assisting with annual legal, ISC, and government filings across Canada
• Project management to streamline operational items, and administrating tactics to support Windmill’s management system and human resources
• Maintaining clear and accurate standard operating procedure documents for reference and training purposes
• Maintaining accurate records for legal projects
• Scheduling meetings, interviews and calls for the National Director, Operations as requested
• Support the Data team with the administration of the internal knowledge base
• Assisting with travel, accommodations and visa reconciliation for the National Director, Operations on a monthly basis
• Oversee the inventory and distribution of Windmill swag in collaboration with the National Director of Operations, and the Marketing team

Event Coordination (35%)

• Supports the coordination and execution of development events including: Coordinating event briefs, venues, caterers, programs, speakers, vendors, invitations, RSVPs, audio-visual needs and all other details.
• Support the coordination and execution of operations events including: Travel and accommodation arrangements, venue support, caterers, internal communication and all other details.

Administrative Support for the Toronto Office (5%)

• Plan and organize office social events, and team meetings, as determined by the National Director, Operations, and the National Director, Philanthropy and Campaigns
• Provide administrative support for the Toronto office
• Onsite support for issues related to Toronto office building management, and local suppliers
• Manage incoming and outgoing mail; including depositing of cheques
• Co-manage office and kitchen supplies, and general tidiness within the office

Key Competencies and Characteristics:

• Highly organized with meticulous attention to detail
• Goal-oriented self-starter, driven and motivated to meet and exceed targets
• Demonstrates resourcefulness in setting priorities, managing multiple tasks simultaneously, and proposing new ways of creating efficiencies.
• Flexible and team-oriented, taking pride in setting others up for success and meeting new challenges and change with positivity.
• Experience with event production from initial planning through execution and strategic post-event follow-up.
• Technical aptitude, confidence and skill with computers and software
• Demonstrates good judgment, discretion, and confidentiality due to the sensitive nature of the work required.
• Excellent written and verbal communication skills in English required. Bilingualism is an asset.
• Participates as an engaged, collaborative member of the Operations team.

Qualifications and Knowledge:

• Bachelor’s Degree or Equivalent Education/Experience
• Minimum 3 years of experience in a progressing operational role
• Experience in a non-profit environment either as an employee or volunteer is an asset
• Advanced MS Office skills (Word, Excel, PowerPoint, SharePoint and Outlook)

Working Conditions:

• Shared open office space
• Full-time (40 hours/week)
• Flexibility to work outside of regular business hours due to meetings, events, emergencies

Salary: 

• Starting range $55,000- $60,000 annually
• Commensurate with experience. Windmill offers an attractive compensation package including a competitive salary, health/wellness, GRSP and vacation benefits.

If you meet the criteria above and are interested in applying for the position, please send your resume to hr@teamwindmill.org (reference: Operations Coordinator). We are actively recruiting for this position, so to ensure you are given due consideration for this opportunity, interested candidates should send their resumes, including a cover letter as soon as possible. The successful candidate will be required to provide a Police Clearance Certificate. We thank all applicants for their interest; however, only those considered for an interview will be contacted directly. No phone calls, please.

Windmill Microlending is an equal employment opportunity employer. Adhering to Canada’s Human Rights Code, Windmill grants equal employment opportunity to all qualified persons without regard to race, creed, colour, gender identity or expression, disability, sexual orientation, family status, marital status, citizenship, ancestry, ethnic origin, age or place of origin. We celebrate diversity and are committed to creating an inclusive environment for all employees and are committed to the government of Canada’s 50-30 Challenge; focused on gender parity and representation of under-represented groups.